In today’s China, consumer expectations are no longer measured merely by luxury or abundance. A new wave of awareness is sweeping through shopping malls — one grounded in empathy, fairness, and attention to the unseen. It all began with a simple observation: cleaning staff in many malls had no proper place to rest. Outraged by this quiet injustice, shoppers turned to social media platforms like Xiaohongshu, calling on shopping centres to create decent-sized rest spaces for th